The Rating System
The star system was created to help guests judge how good a hotel is. Star ratings symbolise the level of standards a guest can expect and are recognised worldwide. Ranging from 1 – 5, the quality of service, amenities, size and condition of rooms and building, safety and security, atmosphere, quality of food and drink, hotel presence and efficiency of staff are judged.

1 Star
Practical accommodation. Don’t expect anything more than the absolute basics. The shower room is likely to be down the hall, but remember, it’s the cheapest accommodation. If you’re looking for a bargain, and don’t mind not having en-suite facilities, don’t hesitate to consider one-star hotels – just check the room first. Go for one that offers clean sheets and a nice neighbourhood. It may be cheap but you don’t want to slum it next door to a crack den!

2 Star
Although many offer en-suite facilities you may find in some hotels there is still a need to share the shower room down the hall with other guests. You’ll have a colour television, a comfortable bed, and a restaurant/dining room for breakfast and dinner.

3 Star
Private bathrooms in the (usually smallish) room colour television, occasionally even a mini bar, a phone, laundry service (optional) and a more formal style of service along with the opportunity for room service during certain times to be expected.

4 Star
Four-star hotels are spacious and have the creature comforts with a touch more luxury, including private baths in addition to a strong emphasis on food and beverage, 24-hour room service and a dry cleaning service available. More often in well situated locations.

5 Star
Simply the best. The interiors will be of the highest standards. Opulent, stylish and of absolute luxury. Nothing is too much for guests. Exceptional comfort, 24 hour room service, luxury amenities, for example, spas or star rated restaurants serving superb cuisine are the norm. The concierge will be only too happy to get you want at whatever time of the day, (so long as it’s legal). You will feel very well cared for by professional, attentive staff providing a flawless service. This is the kind of luxury dreams are made of.

The star definitions should be treated as a general guide to what you should expect from a star rated hotel as there is yet no definitive worldwide standardisation available.

Because of this, it can sometimes be abused and you could find yourself booking into a hotel that just doesn’t come up to what you believe to be adequate for its rating.

Due to the lack of consistency in hotel ratings around the world you could find yourself staying in, for example, a three-star hotel abroad which may be better than a three-star hotel in your native country. But be warned, it can go either way and you could find yourself in a less than desirable hotel with exactly the same star rating.

Keep in mind it is your right to view a room before you commit to staying in it. Ask to do so.

Recommendation
If you’re thinking of booking into a hotel, but don’t know what it’s like, www.gate14.co.uk suggests you take the following steps.
: Ask trusted friends with similar tastes to recommended somewhere
: Alternatively, search the name of your intended hotel and read impartial hotel reviews from people who have stayed in the accommodation.

Reviews can be seen at Holiday Watchdog. It’s free to use and you can even submit a review of your own.If you would like to see special offers in accommodation

Do a hotel research on the net looking not only for the cheapest rates but also considering the amenities and services provided, location, possible references from other people. Travel guidebooks can also be very helpful for choosing the hotel that suits you best. Be as much flexible with your trip schedule as possible. For example, business class hotels often have lower weekend rates.

As soon as you reserved the room(s) online, document all information about the hotel(s). The easiest way is to print out the whole page off your computer screen so you will have a clear statement that you can use as evidence in case of misplacing or incorrectly entering your information by a hotel clerk. Take a copy with you, make another one for your relatives so they will know when and where you are going to stay so they can contact you in emergency cases.

WHEN CHECKING-IN

Learn the proper check-in and check-out times. Confirm the amenities and services the hotel provides. Ask for directions, a local map. Get a card with the hotel’s name, address and phone number so you can show it to a taxi driver or a passer-by in the street if you get lost.

Some hotels may provide extra services that you may not know about unless you ask for it:

- laundry service,
- hair dryers,
- voltage converters/ adaptors,
- newspaper service,
- complementary meals,
- access to fax machine, copier, printer, computer, Internet connection,
- cable TV, rental movies, video games,
- portable beds, baby cribs,
- complementary shuttle service to airport,
- rental safe for your money, jewellery, documents,
- telephone access charges,
- fees for using mini-bar,
- guided tours, excursions.

AT THE HOTEL

Safety should be a priority for everybody and you have to take some precautions. We devoted a whole separate page to travel safety including hotel safety measures so we will skip this part here. When you go out for the day, leave your key at the reception desk. Confirm closing time. Some hotels do lock up at night and you’re expected to keep the key if you stay out late.

BEFORE LEAVING YOUR HOTEL

Check out your room for left-behind items. If you need extra time for staying over the regular check-out time (usually it ranges from 11 a.m. to 2 p.m), make a request in advance or the hotel may charge you an additional night.

Review the hotel bill making sure that all charges are accurate.

We wish you a successful and safe trip!